Online complaints about the delivery of a consignment

A claim about consignment No. RR041257831CZ

HIDE INFORMATION ABOUT CONSIGNMENT ?

Consignment type: Dopor.psaní standard
Consignment weight: 0.02 kg
Posting post office: 22500 pošta Praha 025
Consignment posting date: 09. 4. 2025
Manner of payment for the services: Customer’s franking machine
Additional services paid for the consignment: Ekonomický režim dodání , D+Do vl.rukou , Uložit 10 dnů , Schránka-vložit

Reason for claim

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: Consignment not delivered
: COD amount not delivered

: Return Receipt not delivered

Addressee of the consignment

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* Surname and name/Business name
* Municipality
Street name
* House number (“č.p.”/“č.o.”)
* Postcode

Sender of the consignment

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* Surname and name/Business name
* Municipality
Street name
* House number (“č.p.”/“č.o.”)
* Postcode
Phone number

Contact person

* Email address to which the certificate of receipt of the claim and the results of the claim procedure are to be sent

Scan of the certificate of posting

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* Please, attach a scan of the certificate of posting * If the posting receipt is double-sided, both sides must be inserted into the file

Tax document

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Tax document number for the service price

: * I, the sender of the above-mentioned consignment, confirm the accuracy of the data provided by me.

Items marked with * are obligatory.

Did you know that...?

This application enables the sender to submit a complain about:

Domestic consignments in case of:
- non-delivery of the consignment to the addressee
- non-delivery of the confirmed Return Receipt to the sender
- non-delivery of the COD amount to the sender
International consignments in case of:
- non-delivery or late delivery of the consignment to the addressee
- non-delivery of the confirmed Return Receipt to the sender
- incorrectly completed Return Receipt
- non-delivery of the COD amount to the sender

If the event of delivery abroad was not displayed for an international regular letter item with the additional service Tracking abroad, this additional service can be claimed.

Complaints made for another reason or by the addressee are to be submitted in person at any post office.

Most of the obligatory data in the form will be prefilled if the consignment has been posted with a Customer Card and you have logged into the online application before submitting the online form.

A certificate of successful submission of your claim will be sent to your email address.

Once the claim procedure is completed, a notice of the result of the complaint procedure made in writing will be sent to the sender’s address; alternatively, the notice will be sent by email to the email address specified in the claim form.

After the submission of the online claim form with an attached scan of the posting certificate, a claim procedure will be started by Czech Post. The original posting certificate will have to be shown at the relevant post office to receive any compensation or COD amount.